Let's talk
Let's talk

Refund Policy

Last updated: Jan 12th, 2026

TPlus Global – Advertising Account Services

This Refund Policy governs the conditions under which refunds, replacements, or balance transfers may be provided for services offered by TPlus Global.

By using our services, you acknowledge and agree to the terms outlined below.

1. Service Type

TPlus Global provides advertising account rental services based on prepaid budget.
Clients deposit a budget amount and pay a service fee according to the agreed rate.
Service duration is not fixed and depends on the Client’s campaign setup and usage.

2. Refund Eligibility

A refund request may be considered in the following cases:

  • The provided advertising account has technical issues that prevent campaign delivery, and the Client chooses not to wait for resolution.
  • In cases where the account is functioning properly, but due to force majeure or justified reasons from the Client, a refund is requested, only the remaining usable balance may be refunded. Service fees are non-refundable once the account has been delivered.

3. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

  • The Client is found to have fraudulent intent, scam behavior, or submits refund requests without a reasonable and legitimate cause.

  • The Client violates any part of the agreed Terms of Service, operational guidelines, or contractual obligations with TPlus Global.

4. Replacement & Credit Policy

Instead of issuing a refund, TPlus Global may offer the following alternatives:

  • Free replacement with a new advertising account (for prepaid account rental services).

  • Transfer of remaining balance to another account.

  • Retention of unused balance as service credit for future use.

The final option will be determined based on technical feasibility and mutual agreement.

5. Refund Method

Refunds, when approved, will be processed via:

  • USDT (same network as original payment), or

  • Internal balance transfer to another account, or

  • Service credit for future usage.

6. Refund Request Timing

Clients may submit refund requests at any time during service usage if they are not satisfied with the service or encounter unresolved technical issues.

All refund requests must be submitted through official communication channels and will be reviewed by the TPlus Global support team.

7. Final Decision

All refund, replacement, or credit decisions are made at the sole discretion of TPlus Global after reviewing technical logs, account status, and usage history.

TPlus Global reserves the right to deny any refund request that is deemed abusive, fraudulent, or inconsistent with this policy.